Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

Do you offer a warranty on cricket bats and sports equipment?

Yes, all our professional-grade equipment comes with a manufacturer's warranty. Cricket bats specifically have a limited warranty covering structural integrity, provided they have been properly knocked-in and maintained.

Can I return an item if it doesn't fit?

Absolutely. We offer a 30-day return policy for unused items in their original packaging. Please ensure tags are attached and the product shows no signs of field use.

Do you provide bat knocking-in services?

Yes, WHACK Sports offers professional machine knocking-in and oiling services for all new cricket bats to ensure they are match-ready and protected from damage.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible customers.

How can I track my delivery?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your shipment's progress in real-time.